Support

Questions, bugs, or feedback about Cadence Sports Race Prediction. Reach us directly below. We read and reply to every message ourselves.

Contact

Send us a message and we'll reply to the email you give us below, usually within a couple of days.

Sign-in with Google or Apple isn't working

Make sure you're connected to the internet and using the latest version of the app from the App Store. If a sign-in sheet doesn't open or closes immediately, force-quit Cadence and try again. If that doesn't help, send us a message with your device model and iOS version.
Can I connect my watch or a training platform, such as Garmin or Coros?

Not yet. Cadence works from numbers you type in and the race results you confirm. Settings, then Connections, lets you tell us which platform you want, and we build them in the order people ask.
A race prediction looks wrong

Predictions improve as you add benchmarks and confirm race results, and factor in course elevation and surface. A result can look off early on, or for a race type you haven't run before. Tell us the race and what looked wrong and we'll take a look.
I want my data exported or deleted

You can do both yourself in the app: Settings, then Your Data. Export gives you a copy of everything we hold, and Delete Account permanently removes your account and everything synced to it. If you can't get into the app, message us from the email address associated with your account and we'll help, usually within a few business days.