Support
Questions, bugs, or feedback about Cadence Race Fit — reach us directly below. We read and reply to every message ourselves.
Contact
Email us and we'll get back to you, usually within a couple of days.
Common questions
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Sign-in with Google or Apple isn't working
Make sure you're connected to the internet and using the latest version of the app from the App Store. If a sign-in sheet doesn't open or closes immediately, force-quit Cadence and try again — if that doesn't help, email us with your device model and iOS version.
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My Strava data isn't syncing
Open Settings inside Cadence and check that Strava is still connected — Strava access can expire and need reconnecting. New activities can take a few minutes to appear after you finish a Strava sync.
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A race prediction looks wrong
Predictions improve as more of your training history syncs in, and factor in course elevation and surface — a result can look off early on, or for a race type you haven't run before. Tell us the race and what looked wrong and we'll take a look.
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I want my data exported or deleted
Email us from the address associated with your account and we'll export or permanently delete your data, usually within a few business days.